Return & Refund Policy
Because we sell perishable food items, we do not accept returns or exchanges.
However, your satisfaction matters deeply to us, and we want you to love every Flèche Healthy Treats purchase.
If your order doesn’t meet your expectations for any reason, please reach out to us at info@flechehealthytreats.com— we’ll be happy to review your case and issue a refund when appropriate.
Damages & Issues
Please inspect your order as soon as it arrives.
If any item is defective, damaged, or incorrect, contact us right away at info@flechehealthytreats.com with photos and your order number.
Please note that Flèche Healthy Treats is not responsible for packages lost or damaged in transit.
As a USPS Priority Mail, USPS Ground Advantage, or UPS Ground customer, your shipment includes insurance coverage of at least $100 or amount of your order if above $100 for lost or damaged goods.
To file a claim:
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Keep all original packaging and contents.
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Visit your local USPS or UPS branch to submit a claim, or file online using photos of the damage.
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If needed, we’re happy to guide you through the process — just contact us.
Non-Returnable Items
Due to food safety regulations, all our edible products are non-returnable.
This also applies to custom or personalized items (such as special orders or gifts).
If you have any concerns about your order, please contact us at info@flechehealthytreats.com and we’ll do our best to make it right.
Exchanges
We do not accept exchanges for food items.
